FAQ

Find Your Answers

1. How can I create a business account on Sophia Delli?

To create a business account, go to the “Professional Access” section of our website. Fill in the required information such as your company name, VAT number, professional email address, and create a password. Once the information has been submitted, your account will be reviewed and you will receive a confirmation by email 

2. What are the benefits of a business account with Sophia Delli?

Business account holders benefit from preferential pricing, access to our exclusive collections, bulk ordering options, and flexible payment terms. In addition, you will receive notifications about our promotions and special events reserved for professionals.

3. What are the minimum order requirements?

The minimum order amount is set at €200. For bulk orders, preferential rates apply depending on the quantities purchased. Please consult our online catalog or contact our customer service for more details.

4. What are the delivery times?

Delivery times vary depending on the location and the size of the order. Generally, orders are shipped within 5 to 10 business days after payment confirmation.

5. How can I track my order?

Once your order has been shipped, we will send you a tracking number by email. You can use this number to track your shipment on the carrier’s website.

6. How can I contact customer service?

Our customer service team is available by email at contact@sophiadelli.com. We are at your service Monday through Friday, from 9:00 a.m. to 5:00 p.m.

7. How can I confirm my order?

After your order has been confirmed, it will be received by our preparation team, and we will contact you with availability information so that you can proceed with payment and arrange shipment.

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