FAQs – Sophiadelli

Go to www.sophiadelli.com

Click on "Account" in the menu at the top of the page. Enter your e-mail address (please make sure your address is correct) and click on "Create my account". Fill in the required fields and click on "Register". It is done ! You can now do your shopping on the site! A confirmation email will be sent to you for your account creation (if no email is received, maybe your email address is wrong or there is a mistake in your email address, please start over by verifying my email.

In "Account", under the fields to be filled in for identification, click on "I forgot my password". Enter your e-mail address (the one you used to create the account) and click on "Recover". An e-mail offering to create a new password will be sent. Click on the link in the email and save your new password. You can now identify yourself using this new password.

Sophia Delli respects the concerns of its clients regarding the confidentiality of personal information. These data are necessary for the processing and management of orders as well as for commercial relations between Sophia Delli and its customers. They also make it possible to provide personalized services and improve the relevance of the information that is offered.

Create your account or log in. Select the items you want to buy and add them to your cart. The summary of your selection is visible on the basket icon at the top right of my screen. Once your selection is made, validate your basket. Select your delivery address, your delivery method and check the General Conditions of Sale. Choose your payment method and validate the payment. You will automatically receive an order confirmation email.

Either you entered your email address incorrectly when creating the account, so you cannot receive an email from Sophia Delli. Please contact the Customer Service to verify your email address and to be able to log into “Account”. Either the payment has not been validated, in this case you receive a payment error email. You have not been charged, the order is not processed. Select another payment method and if necessary, please contact your bank.

You can modify the data stored in your customer area at any time. To do this, log into your account then click on "My personal information". You can then modify or complete your information. Attention, for any modification of information which would intervene on an order in progress (delivery address modification, etc.), please contact our customer service quickly by telephone on 33 1 44 78 23 18.

You will automatically receive the confirmation of your order by email, which changes to "Payment accepted" status. If the payment has not been accepted, you will also receive an automatic email to notify you. It is a rejection by your bank or the institution issuing your card. Your order is in this case in "Payment error" status and will not be processed. To validate your purchase, either you can use another bank card, or you can choose another payment method. If you haven't received any email, it's probably because there is an error in the email address you registered when creating your account. Please contact Customer Service to have your email address changed.

Please make sure : You are correctly connected to your account You have accepted the general conditions of sale Your bank card is still valid and the limit has not been reached. If all these conditions are met but the payment is still not accepted, it means that it is a rejection on the part of my bank or the institution issuing my card. To validate your purchase, either you can use another bank card, or you can choose another payment method.

If the payment has not been accepted, you will also receive an automatic email to notify you. It is a rejection by your bank or the institution issuing your card. Your order is in this case in "Payment error" status and will not be processed. To validate your purchase, either you can use another bank card, or you can choose another payment method.

There are different delivery methods offered on the site:

- For France: Colissimo (delivery within 48 to 72 hours) and Chronopost Express at home (delivery within 24 hours). For DPD France (delivery 24h to 72h)

- For overseas departments and territories, Europe and internationally: La Poste (delivery within 3 to 10 days depending on the area) and Chronopost Express at home (delivery within 24 to 48 hours).

The average delivery time is calculated from the date of shipment.

From Monday to Friday, all orders registered before 12 noon (local Paris time) are shipped during the day (subject to availability of the item, excluding public holidays and exceptional closure). Orders validated after 12 noon are processed the next working day.

For more information I consult the Delivery page.

As soon as my package is shipped, I receive an email with a package tracking number. Thanks to this number, I can consult online the tracking of my package and watch for the day of its delivery.

If the tracking status of my package has not been updated for several days and I am still awaiting delivery, I contact Customer Service. Please note, there is no follow-up on the packages the first 24 hours because the package must first be processed by a sorting platform.

If I know the name of the product, I can enter it in the search bar in the top menu on www.sophiadelli.com. I click on the icon or on "Enter" to validate, and the list of results appears.

If I don't know the name of the product, I use the categories and subcategories in the left menu. I can also refine my search by using the filters at the top of the results pages (name, color, price, etc.).

There may sometimes be small differences between the color rendering of the products on the e-store and the reality. First of all, it depends on the setting of my computer screen (it's like with televisions, some screens are brighter / blue / red / yellow than others). It also depends on the bath in which the leather was soaked during its manufacture. From one bath to another, the color can vary very significantly.

If, however, I notice that the product received does not correspond at all to what is presented on the site, it may simply be an order error!

I do not hesitate to refer to the color noted on the product label to be clear. If I have any doubts, I contact Customer Service.

Sophia Delli products are guaranteed for up to 3 months after the date of purchase. I keep my proof of purchase (invoice). After this period, my repair request will be submitted for examination by the Sophia Delli after-sales service workshop, and invoiced according to the degree of intervention required.

To be accepted, my repair request must fall within the competence of the Sophia Delli workshop.

MY ACCOUNT

ORDER

PAYMENT

DELIVRY

PRODCUTS

AFTER SALES SERVICE

LEATHER CARE